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FAQ

FREQUENTLY ASKED QUESTIONS

That's what we're here for! We offer repairs and adjustments, sometimes subject to a fee depending on the procedure. If the frames were purchased elsewhere, we are not responsible for the materials and workmanship that went into them, so we assume no liability of breakage or damage. But don't worry, we'll warn you in person, and--of course-- do our best to have your specs back in shape in no time.

Absolutely. Our lab technician would be happy to assess the glasses that you have to ensure that they meet our quality standards. If your specs are in good shape, we'd love to order your latest prescription and get you seeing clearly.

Routine eye exams for patients 20-64 are not covered by the Ontario Health Insurance Plan (OHIP). Patients who are 19 and under, 65 and older, or those who have specific medical conditions, are covered for a yearly eye examination. For more details, click here to consult the government of Ontario website. 

Of course! First, we have to make sure that you know how to care for them, how to put them in, and how often to replace them. Contacts sit directly on your eyes, so we need to make sure you're wearing the best lens for you. If you have a valid prescription, you can book a contact lens teach without a new eye exam. Click here to book a contact lens teach or eye exam with one of our doctors. 

Still have questions?

We'd be happy to help you in person, by phone (613 216 6076), or by clicking the button below!